Return & Refund Policy for Magali Pascal Online

 

Thank you for shopping with us at Magali Pascal Online! We hope you love your recent purchase.

By purchasing from Magali Pascal Online (www.magalipascal.com), you acknowledge and agree to our return & refund policy outlined below.

 

Return Eligibility

  • Full Price Items: Eligible for a full refund, size exchange, or online store credit.
  • Sale Items: Eligible for online store credit only if defective due to a manufacturing error.
  • Final Sale Items: Items discounted by 50% or more are non-returnable, unless deemed faulty.

For purchases made at our Magali Pascal Bali Stores, please email us at: balisales@magalipascal.com.

 

Return Terms & Conditions

Please note the following conditions for returns:

  • All items must be in their original condition: unworn, unused, unwashed, and with tags still attached. Returns are accepted at our team's discretion.
  • Items returned without tags will not be accepted. Swimwear must include the hygiene sticker and tags. Due to hygiene reasons, we cannot accept returns on jewellery.
  • Return requests must be submitted within 14 days of receiving your order.
  • Items must be shipped back within 7 calendar days after receiving our return instructions. Exceeding this timeframe will cancel your return request.
  • Full Price Items purchased with a Gift Card cannot be refunded and will only be eligible for a Gift Card.
  • If you need a different size, return your item for online store credit and use it to purchase the correct size (subject to availability).
  • Return shipping costs are the responsibility of the customer; we do not refund any shipping-related costs.
  • Magali Pascal is not liable for lost garments during return shipping. We recommend using a prepaid service with tracking.

 

Faulty, Damaged, or Incorrect Items

In the unlikely event you receive a faulty, damaged, or incorrect item, please email us at online@magalipascal.com within 14 days of receiving your order. Include your order number and relevant photos/videos of the item(s) along with a detailed description of your concern. Photos/videos are mandatory for evaluation by our QC team. Claims with unclear or irrelevant imagery will not be processed. Additional videos may be requested for further investigation.


Delivery Refusal

If you refuse the shipment or Tax & Duty upon arrival/delivery by DHL, your order will not be eligible for a refund because the seller has fulfilled their obligation to deliver, and the refusal is a buyer's decision, not a failure on the seller's part.

 

How to Return

If your return meets the outlined conditions, please follow these steps:

  1. Logging in by clicking this app HERE to submit return form.
  2. Follow the instructions within the app.
  3. Include your returns form; if you do not have one, please provide your name and order number.
  4. Once your return is received at our Sydney warehouse, our returns team will process it within 1-2 business days. You will receive an email notification once processed.
  5. Australian customers can create, purchase, and print a return label through our returns portal.
  6. You may also email us at online@magalipascal.com to initiate the refund/exchange process.

Additional information:

  • Refund request must be submitted within 14 days of receiving your order to initiate the return process.
  • You may use a courier of your choice; express shipping is not required. Return shipping costs are the customer's responsibility, and we do not refund shipping costs. We recommend using a trackable service.
  • If the value of your returned order exceeds $1,000 AUD, import duties and taxes will be deducted from your refund.
  • Refunds will be processed back to your original payment method.


Gift Card & Store Credit Policy

  • If you received a Gift Card or Store Credit, please adhere to the expiration date stated on the card. You can check this by clicking the link in the email sent to you or by logging into your account (account.magalipascal.com) with your email address.
  • If no expiration date is stated on the Gift Card or Store Credit, it can be used at any time.
  • Any unused balance after the expiration date will be forfeited and cannot be extended or reissued.

 

Thank you for shopping with us at Magali Pascal. We reserve the right to amend our Terms and Conditions at any time. All adjustments will be posted online. Continued use of website www.magalipascal.com signifies acceptance of our updated Terms and Conditions.